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ATM Incident


On September 17, 2018, Leaders Credit Union (“Leaders”) discovered that a skimming device may have been placed on an ATM at the credit union’s South Highland branch located at 1291 South Highland Ave., Jackson, Tennessee 38301.  Upon learning of the incident, we confirmed the device’s removal and we promptly launched an investigation and notified law enforcement.  Leaders believes this incident affected only those individuals who conducted card transactions at the South Highland ATM between September 7, 2018 and September 17, 2018.  Leaders’ core banking systems were not compromised or impacted as a result of this incident.

On September 17, 2018, Leaders immediately began contacting its affected members to notify them of the incident. We are also monitoring the accounts of potentially affected members and are issuing new cards to those members who have been impacted by this incident.  Members who experience losses due to fraudulent transactions as a result of this incident will have their funds fully restored.

The skimming device could only have acquired the affected individuals’ following personal information that was stored on the cards used at the South Highland ATM during the relevant time period:  individuals’ names, card numbers, card expiration dates and personal identification numbers (PINs).  The skimming device did not acquire affected individuals’ Social Security numbers, driver’s license numbers, addresses, phone numbers or any other financial information. 

Safeguarding the personal information of our members remains of the utmost importance to Leaders, and it has already begun taking measures to help prevent this type of incident from occurring in the future, including working with our ATM manufacturer to further secure our ATMs.

Individuals who may be affected by this incident should refer to Leaders’ notice, which they will receive in the mail, regarding steps they can take to protect themselves.  In general, we recommend that they remain vigilant to protect against potential fraud and/or identity theft by, among other things, reviewing their account statements and credit reports closely.  If any affected individual detects any suspicious activity on his or her account, he or she should notify Leaders, if it is a Leaders account, or the financial institution responsible for such account.  Any such individual should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.

Individuals who believe that they may have been affected by this incident or have questions regarding this incident may contact a confidential inquiry line available from 8:00 a.m. – 5:00 p.m. (CT), Monday through Friday, at 1-833-800-0020.