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Leaders Response to Covid-19


Stimulus Information:

Update Jan. 4, 2021: As a result of an Internal Revenue Service error last week, 15-20 million individuals of the 112 million who were expected to receive their economic impact payments through ACH transactions will receive payments via paper check. The IRS is preparing to open its "Get My Payment" portal to allow individuals to view their EIP status soon. It is currently unclear whether the portal will tell affected recipients now getting a paper check that they have received an ACH payment. 


Update Dec. 31, 2020: In light of the stimulus announcement made on Dec. 28 by government officials, we have included helpful facts and Frequently Asked Questions from the IRS about receiving your latest stimulus check.The First wave of Economic Impact Payments (stimulus payments) will begin posting on Monday, Jan. 4. The following waves of stimulus payments will continue to post throughout January. 


Once you receive the stimulus payment, the funds will appear in your account as "pending." You may set up notifications to know when yours arrives. The IRS reminds taxpayers that the payments are automatic, and they should not contact their financial institutions or the IRS with payment timing questions.  Call wait times may be longer than usual.

Please review the information from the IRS to find out more information about when your Economic Impact Payment may be deposited, payment eligibility and more at this link: https://www.irs.gov/newsroom/treasury-and-irs-begin-delivering-second-round-of-economic-impact-payments-to-millions-of-americans.

Stimulus Frequently Asked Questions

What is the different between Pending Deposits vs. Available Deposits?

A pending deposit, such as a direct deposit from your employer or an economic stimulus payment, may show on your account history as pending. In Leaders mobile app or online banking, it will say “pending” and will most likely be italicized. Pending deposits are due to be credited to your account but do not reflect in the available balance until the specified date of the deposit from the depositor.

An available balance is the current balance in your account that is available to spend to make purchases, pay bills or withdrawal.

 

How do I set up my Leaders mobile app notifications to know when my stimulus is deposited? 

Set up direct deposit notifications to know when your stimulus payment is deposited using your Leaders mobile app or online banking.

In your Leaders Mobile App, select “More” in the bottom right hand corner, and then select the gear icon in the top right hand corner of the page. Select “Push Notifications” to be notified of balance updates, and large deposits or withdrawals.

 

How do I set up Leaders Online Banking Notifications?

Using Online Banking, login in with your credentials, then select “My Settings” in the top right hand corner. Scroll down to “Other Settings” and select “Alerts & Notifications.” Members can select a variety of notifications to choose from via text or email for balance alerts, withdrawals and deposits. Select your notifications and the amounts and timing.

 

How do I set up Leaders Text Notifications? (You must be enrolled in text message banking to utilize.)

Enroll in Text Message Banking using the instructions for online banking above. Select “Text Message Banking” on the right hand side of the “Alerts & Notifications” page.

  1. Activate a number for text message banking. You will receive an activation code via text message.
  2. Select a Primary Account (checking or savings).
  3. Select a Transfer Account or have the feature disabled.

Once enrolled, text the following commands to 454545 for updates:

Text BAL for the Primary Account Balance (selected at enrollment)

Text BAL ALL for Balance of All Accounts

Text TRANS to transfer funds to primary account (selected at enrollment)

Text STOP to deactivate

Text HELP for help


Business Member Loan Programs:

The second round of the CARES Act Payment Protection Program is now available. To learn more, please use this link: https://partners.newtekone.com/leaderscu/cares-act/. For more information, please reach out to our business services team at 731.664.1784 ext. 1174. 


Update: Nov 23, 2020: In response to the increase in COVID-19 cases locally and nationally, face masks are required in all Leaders Credit Union branches. All branches are open for regular weekday lobby and drive-thru hours. Our Thomsen Farms, Oil Well, North Highland, and Milan branches will be open on Saturday and will be drive-thru only. If you do not have a mask, please utilize our digital and expanded drive-thru services.  For branch locations and hours, click here. We continue to practice social distancing and will limit the number of members in our branches. Masks have been provided to our employees, and team members are sanitizing workspaces regularly. We encourage members to use our drive-thrus and digital services to continue to limit contact. 

What brings you by today?

Services available in drive-thru: Branch locations and hours

  • cash withdrawals
  • deposits
  • transfers
  • loan payments

Need additional help with:

  • instant issue debit cards
  • the signing of new account or loan documents
  • notary services
  • account questions

One of our financial champions will be happy to help you Monday - Friday in-branch, or our ebranch will be happy to assist with account questions Monday - Saturday. 

Our digital services are available anytime, anywhere.

Online & Mobile Access:

Leaders also wants to ensure you are aware of all the electronic options to access your accounts and manage your money from the comfort of your home or workplace, anytime, anywhere. Leaders members can:

  • Make payments on loans or Leaders VISA Credit Cards
  • Turn debit or credit cards on or off using Leaders Card Controls App
  • Deposit checks using Mobile Check Deposit
  • Pay bills using Bill Pay
  • Apply for new accounts or loans
  • Apply for home purchase or refinance- complete the process completely online
  • Transfer funds to external credit union or bank accounts
  • Send money to family and friends through person-to-person payments
  • Locate surcharge-free ATMs

Visit our YouTube channel for online banking and mobile app tutorials. If you need assistance with any of these services or have questions, our financial champions would be happy to assist you at 800.227.1893.

Leaders Response to COVID-19 from Todd Swims, President & CEO:

To view the full video response click here.

Leaders has a team in place to prepare for emergency situations and to prevent or minimize any interruption of service to our members. Our team is meeting on a regular basis and is prepared to implement different phases of protection for our staff and members as needed. Our first priority is the health and safety of our staff and members and to do our part to flatten the curve. We are following the advice of all governments and public health authorities and proactively implementing a range of precautionary measures. As an essential business, we have many ways to continue to serve our members and provide for them their banking needs. 

I also want to put your mind at ease about the strength and stability of Leaders. Independent rating agencies recognize credit unions who have shown exceptional fiduciary responsibility and has awarded Leaders an "A" health rating, as well as one of the top 200 healthiest credit unions in the nation. Your funds are safe and are federally insured by the NCUA up to $250,000 per depositor.

Remember, kindness is contagious too. Together, we can make a positive difference during this time. We are developing programs to help you, our members, with your financial concerns to provide you with the solutions you may need. 

Elevating Prevention

  • Leaders has increased cleaning and sanitizing of workspace and all public areas.
  • We encourage social distancing when possible. We are always happy to see you. For your safety and ours, we will abstain from contact like handshakes, hugs, etc.
  • We have provided hand sanitizer in our lobby. Please use it upon entry and exit of the branch.
  • We will not provide community pens. If you need a pen, we are happy to provide one for you to keep and enjoy.
  • If you are showing any symptoms or have been around anyone who has been affected, please use our digital and phone services and avoid using the branches.

For additional information about COVID-19 (Coronavirus), visit the CDC website or the Tennessee Department of Health. We wish you and your family safety and well-being during this time.

COVID-19 Relief Program

Leaders Credit Union is here to help our existing members financially affected by COVID-19.   If you need access to emergency funds or cannot pay an upcoming loan, there are options to keep you moving forward. 

Should you be concerned about an upcoming personal loan payment due to COVID-19, Leaders is here to lead the way on your behalf. Our Member Solutions Champions are happy to help with solutions to meet your needs by calling 731.664.1784 ext. 1272.